The Utilization of BSC Knowledge in SPI – A Case Study
نویسندگان
چکیده
This paper presents the possibility to utilize Balanced Scorecard knowledge in software process improvement. The research is a case study in a Finnish software company where the author has been working as a quality manager and a product manager. Main focus is to introduce aspects of making visible the business factors of software process improvement steps. The balanced scorecard approach is introduced briefly. Analysis of the case study and derived proposals are introduced. The paper is concluded by an outline of the further work.
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